Your tickets deserve better than a chat thread.
One place for every IT request. Clear owners, SLAs that stick, and zero tickets lost in Slack — your team delivers faster from week one.
Your tickets aren't lost. Your process is.
Scattered requests cost more than time — they cost you trust, speed, and your team's energy.
Requests buried in the scroll
Critical issues vanish before anyone sees them. By the time you notice, it's already an incident.
No owner, no deadline, no accountability
Your team fights fires all day. Nobody knows what's urgent, what's waiting, or who's responsible.
Decisions made on vibes
Without metrics, every decision is a guess. Rework piles up and leadership flies blind.
Every chat thread is a place a ticket can die. Closure makes the queue the one place where nothing slips.
Capture. Route. Resolve.
Closure replaces improvisation with a system — and the impact shows in the first week.
Every ticket has an owner, a status, and a deadline.
No more guessing what's stuck or who's on it.
Smart routing keeps SLAs out of the red.
The right ticket reaches the right person — without anyone moving it manually.
Resolution times you can actually defend.
Volume, bottlenecks, and trend in one place — leadership stops flying blind.
One panel where the queue, the SLA, and the data agree on the same story — so your IT operation runs on facts, not guesses.
From sign-up to first ticket — today
Less time configuring, more time resolving.
One inbox for every request
No more hunting through Slack, email, and spreadsheets. Every ticket in one place with clear categories and smart routing.
SLAs that actually get met
Set deadlines per queue, automate what's repetitive, and see exactly where time is being spent.
SLAs that actually get met
Set deadlines per queue, automate what's repetitive, and see exactly where time is being spent.
Pricing
A password vault for everyone. A helpdesk for your IT team. Inventory for your devices. Pick what fits — together or separately.
Vault
$3 per user / month
Free for individual use
A password vault for everyone in the company, not just the IT team.
- All Vault features — credentials, sharing, groups, custom fields
- Per-credential audit history
- Share links and time-boxed access
- Native MFA
Undercuts 1Password Business at $8 and Bitwarden Teams at $6.
IT Suite
Recommended$29 per agent / month
Closure requesters always free
Vault, Closure, SRM, Tasks, Wiki, Forge, and Inventory — the tools your IT team uses every day.
- All 7 modules in one plan
- Anyone in the company can file tickets, free
- AI included to summarize tickets and suggest replies
- Tickets, assets, vendors, and docs all connected
Same price as Freshservice — but you get 5 tools instead of 1.
Inventory
$1 per device / month
First 50 devices free with any paid plan
You only pay for the devices you actually track.
- Each asset comes with vendor, warranty, and invoice attached
- Ticket history of every device, right on the asset profile
- Categories and lifecycle states the way your company works
- Spreadsheet import when you need to move many items at once
Cheaper than Lansweeper. Connected to your helpdesk, unlike Snipe-IT.
Teams that stopped losing tickets
IT and support teams rely on Closure every day.
We reduced loose Slack requests by 40% in the first week. The queue finally makes sense.
Vitor, Support Engineer at an agency
SLAs and automations lightened the team. Visibility into blockers changed our daily routine.
Joana, Tech Lead at a B2B SaaS
FAQ
Quick answers about ticket management with Closure
Your team deserves better than lost tickets.
Try free for 7 days. Most teams resolve their first ticket the same day.
Start your free trial