Your tickets deserve better than a chat thread.
One place for every IT request. Clear owners, SLAs that stick, and zero tickets lost in Slack — your team delivers faster from week one.
Your tickets aren't lost. Your process is.
Scattered requests cost more than time — they cost you trust, speed, and your team's energy.
Requests buried in the scroll
Critical issues vanish before anyone sees them. By the time you notice, it's already an incident.
No owner, no deadline, no accountability
Your team fights fires all day. Nobody knows what's urgent, what's waiting, or who's responsible.
Decisions made on vibes
Without metrics, every decision is a guess. Rework piles up and leadership flies blind.
Every chat thread is a place a ticket can die. Closure makes the queue the one place where nothing slips.
Capture. Route. Resolve.
Closure replaces improvisation with a system — and the impact shows in the first week.
Every ticket has an owner, a status, and a deadline.
No more guessing what's stuck or who's on it.
Smart routing keeps SLAs out of the red.
The right ticket reaches the right person — without anyone moving it manually.
Resolution times you can actually defend.
Volume, bottlenecks, and trend in one place — leadership stops flying blind.
One panel where the queue, the SLA, and the data agree on the same story — so your IT operation runs on facts, not guesses.
From sign-up to first ticket — today
Less time configuring, more time resolving.
Create your first queue
Set up areas like Infra, Product, or Support with priorities in minutes.
Set SLAs and routing rules
Deadlines and automations that move tickets to the right person, every time.
Bring your team
Everyone sees their queue, their deadlines, and their tickets from day one.
One inbox for every request
No more hunting through Slack, email, and spreadsheets. Every ticket in one place with clear categories and smart routing.
SLAs that actually get met
Set deadlines per queue, automate what's repetitive, and see exactly where time is being spent.
SLAs that actually get met
Set deadlines per queue, automate what's repetitive, and see exactly where time is being spent.
Pricing
A password vault for everyone. A helpdesk for your IT team. Inventory for your devices. Pick what fits — together or separately.
Vault
$3 per user / month
Free for individual use
A password vault for the whole company, not just IT.
Every credential lives in a vault that knows who each person is, who can see what, and what changed yesterday.
Cheaper than 1Password Business and Bitwarden Teams.
IT Suite
Recommended$29 per agent / month
Requesters never pay
Helpdesk, vault, inventory, projects and documentation living in the same organism.
A ticket opens and already finds the asset, the vendor, the credential and the wiki page that explains the procedure. Built-in AI summarizes the conversation and suggests the reply. Your team stops hunting for context and gets back to solving problems.
Same price as Freshservice alone.
Inventory
$1 per device / month
First 50 devices free on any paid plan
Every device with its vendor, contract and history in the same record.
The asset shows up on the ticket when needed, surfaces the warranty when the vendor is contacted, and remembers the contract when the invoice arrives. No parallel spreadsheet.
Cheaper than Lansweeper. And connected to your helpdesk, unlike Snipe-IT.
Teams that stopped losing tickets
IT and support teams rely on Closure every day.
We reduced loose Slack requests by 40% in the first week. The queue finally makes sense.
Vitor, Support Engineer at an agency
SLAs and automations lightened the team. Visibility into blockers changed our daily routine.
Joana, Tech Lead at a B2B SaaS
FAQ
Quick answers about ticket management with Closure
Your team deserves better than lost tickets.
Try free for 7 days. Most teams resolve their first ticket the same day.