The help desk your IT team will actually use.
A simple help desk to centralize every IT request: clear owners, SLAs that work, and zero tickets lost in Slack or email — your team resolves faster from week one.
What is a help desk system?
A help desk system is the place where every IT support request becomes a trackable ticket — with an owner, a priority, and a deadline. Instead of requests scattered across email, Slack, and direct messages, the help desk brings everything into one queue, from intake to resolution.
Movitera is a help desk built for internal IT teams: open tickets in seconds, set SLAs by category and priority, assign owners, and see in real time what's at risk. Your team stops firefighting in chat and starts resolving with predictability.
And because the help desk lives on the same platform as your password vault, hardware inventory, and knowledge base, every ticket arrives with the context of the asset, the access, and the history — something standalone help desk tools can't offer.
Your tickets aren't lost. Your process is.
Scattered requests cost more than time — they cost you trust, speed, and your team's energy.
Requests buried in the scroll
Critical issues vanish before anyone sees them. By the time you notice, it's already an incident.
No owner, no deadline, no accountability
Your team fights fires all day. Nobody knows what's urgent, what's waiting, or who's responsible.
Decisions made on vibes
Without metrics, every decision is a guess. Rework piles up and leadership flies blind.
Every chat thread is a place a ticket can die. Movitera's help desk makes the queue the one place where nothing slips.
Capture. Route. Resolve.
Movitera's help desk replaces improvisation with a system — and the impact shows in the first week.
Every ticket has an owner, a status, and a deadline.
No more guessing what's stuck or who's on it.
Smart routing keeps SLAs out of the red.
The right ticket reaches the right person — without anyone moving it manually.
Resolution times you can actually defend.
Volume, bottlenecks, and trend in one place — leadership stops flying blind.
One panel where the queue, the SLA, and the data agree on the same story — so your IT operation runs on facts, not guesses.
From sign-up to first ticket — today
Less time configuring, more time resolving.
Create your first queue
Set up areas like Infra, Product, or Support with priorities in minutes.
Set SLAs and routing rules
Deadlines and automations that move tickets to the right person, every time.
Bring your team
Everyone sees their queue, their deadlines, and their tickets from day one.
One inbox for every request
No more hunting through Slack, email, and spreadsheets. Every ticket in one place with clear categories and smart routing.
SLAs that actually get met
Set deadlines per queue, automate what's repetitive, and see exactly where time is being spent.
SLAs that actually get met
Set deadlines per queue, automate what's repetitive, and see exactly where time is being spent.
Pricing
A password vault for everyone. A helpdesk for your IT team. Inventory for your devices. Pick what fits — together or separately.
Vault
$3 per user / month
Free for individual use
A password vault for the whole company, not just IT.
Every credential lives in a vault that knows who each person is, who can see what, and what changed yesterday.
Cheaper than 1Password Business and Bitwarden Teams.
IT Suite
Recommended$29 per agent / month
Requesters never pay
Helpdesk, vault, inventory, projects and documentation living in the same organism.
A ticket opens and already finds the asset, the vendor, the credential and the wiki page that explains the procedure. Built-in AI summarizes the conversation and suggests the reply. Your team stops hunting for context and gets back to solving problems.
Same price as Freshservice alone.
Inventory
$1 per device / month
First 50 devices free on any paid plan
Every device with its vendor, contract and history in the same record.
The asset shows up on the ticket when needed, surfaces the warranty when the vendor is contacted, and remembers the contract when the invoice arrives. No parallel spreadsheet.
Cheaper than Lansweeper. And connected to your helpdesk, unlike Snipe-IT.
Teams that stopped losing tickets
IT and support teams rely on Movitera's help desk every day.
We reduced loose Slack requests by 40% in the first week. The queue finally makes sense.
Vitor, Support Engineer at an agency
SLAs and automations lightened the team. Visibility into blockers changed our daily routine.
Joana, Tech Lead at a B2B SaaS
Help desk FAQ
What you need to know before choosing your help desk system
Ready for a help desk your team will actually use?
Free for 7 days. Most teams resolve their first ticket the same day.