The help desk your IT team will actually use.
A simple help desk to centralize every IT request: clear owners, SLAs that work, and zero tickets lost in Slack or email — your team resolves faster from week one.
What is a help desk system?
A help desk system is the place where every IT support request becomes a trackable ticket — with an owner, a priority, and a deadline. Instead of requests scattered across email, Slack, and direct messages, the help desk brings everything into one queue, from intake to resolution.
Movitera is a help desk built for internal IT teams: open tickets in seconds, set SLAs by category and priority, assign owners, and see in real time what's at risk. Your team stops firefighting in chat and starts resolving with predictability.
And because the help desk lives on the same platform as your password vault, hardware inventory, and knowledge base, every ticket arrives with the context of the asset, the access, and the history — something standalone help desk tools can't offer.
Your tickets aren't lost. Your process is.
Scattered requests cost more than time — they cost you trust, speed, and your team's energy.
- MOV 0.1
Requests buried in the scroll
Critical issues vanish before anyone sees them. By the time you notice, it's already an incident.
- MOV 0.2
No owner, no deadline, no accountability
Your team fights fires all day. Nobody knows what's urgent, what's waiting, or who's responsible.
- MOV 0.3
Decisions made on vibes
Without metrics, every decision is a guess. Rework piles up and leadership flies blind.
Every chat thread is a place a ticket can die. Movitera's help desk makes the queue the one place where nothing slips.
Capture. Route. Resolve.
Movitera's help desk replaces improvisation with a system — and the impact shows in the first week.
Every ticket has an owner, a status, and a deadline.
No more guessing what's stuck or who's on it.
Smart routing keeps SLAs out of the red.
The right ticket reaches the right person — without anyone moving it manually.
Resolution times you can actually defend.
Volume, bottlenecks, and trend in one place — leadership stops flying blind.
One panel where the queue, the SLA, and the data agree on the same story — so your IT operation runs on facts, not guesses.
From sign-up to first ticket — today
Less time configuring, more time resolving.
- 01
Create your first queue
Set up areas like Infra, Product, or Support with priorities in minutes.
- 02
Set SLAs and routing rules
Deadlines and automations that move tickets to the right person, every time.
- 03
Bring your team
Everyone sees their queue, their deadlines, and their tickets from day one.
Email becomes a ticket without trusting every sender
Closure authenticates the sender before creating the ticket. Messages that fail verification go to quarantine for review.
The SLA uses the field and calendar your operation uses
Set targets from any field value. Count business hours and remove holidays. The dashboard tracks 37 metrics, including percentiles and SLA attainment.
A recurring incident becomes a problem and enters the KEDB
Group tickets under a common cause. Record the known error and workaround so the next response does not start from zero.
Pricing
One seat per person, priced for what they actually do: Full for IT, Dev for engineering, Vault for everyone who just needs passwords — and Free seats for the rest. Inventory is billed per enrolled Movitera Link device, with the first 50 free — asset records are never billed. Prices in Brazilian reais (R$) — what you see is what you're billed.
Vault
R$ 9 per seat / month
Free for individual use
A password vault for the whole company, not just IT.
Every credential lives in a vault that knows who each person is, who can see what, and what changed yesterday.
Cheaper than 1Password Business and Bitwarden Teams.
Dev
R$ 43 per seat / month
For engineers who live in Forge
Engineering work tied to the business — initiatives, issues and outcomes.
A seat for the people who build: Forge initiatives and issues, the Vault for their secrets, and the Wiki for the runbook — without paying for the full helpdesk stack they don't run.
A fraction of a Jira + Confluence seat.
Full
RecommendedR$ 129 per seat / month
Requesters and wiki readers stay free
The whole suite in one seat: helpdesk, vault, inventory, suppliers, tasks, wiki and engineering.
A ticket opens and already finds the asset, vendor, credential and wiki page that explains the procedure. Muse can summarize the conversation and suggest a reply when added. Your team stops hunting for context and gets back to solving problems.
Less than a single Freshservice agent — with everything else included.
Inventory
R$ 4 per Link device / month
First 50 enrolled Link devices free on any paid plan
Every asset with its vendor, contract and history in one record — asset records are free; only enrolled Link devices bill.
Asset records are free — billing counts each enrolled Movitera Link device once, so a laptop linked to an asset is still a single charge, and an offline device counts until you remove it from management. The asset shows up on the ticket when needed, surfaces the warranty when the vendor is contacted, and remembers the contract when the invoice arrives. No parallel spreadsheet.
Cheaper than Lansweeper. And connected to your helpdesk, unlike Snipe-IT.
Wiki reader + Closure requester. Everyone else in the company reads documentation and opens tickets at no cost, on every paid plan.
Teams that stopped losing tickets
IT and support teams rely on Movitera's help desk every day.
We reduced loose Slack requests by 40% in the first week. The queue finally makes sense.
Vitor, Support Engineer at an agency
SLAs and automations lightened the team. Visibility into blockers changed our daily routine.
Joana, Tech Lead at a B2B SaaS
Help desk FAQ
What you need to know before choosing your help desk system
Ready for a help desk your team will actually use?
Free for 7 days. Most teams resolve their first ticket the same day.