How much does Freshservice cost?

Freshservice bills per agent per month in USD. The public cloud plans are Starter, Growth and Pro, with Enterprise quoted. In 2026 the public annual list has been about $19 / $49 / $99 per agent per month; monthly billing is higher. Problem, change and release usually sit on Pro, not Growth. Freddy AI Copilot is typically a paid add-on on Pro and Enterprise (Freshworks has published about $29 per agent per month on annual billing). List prices move. Confirm on Freshworks before you budget. Requesters who only file are generally not billed as agents. Movitera is not USD: Full seats are R$ 129 per month in BRL, Vault seats R$ 9, 7 days free, no card.

Does Freshservice include a password vault?

No. Not as a first-class IT credential vault with an audit trail in the sense this site uses. You keep Bitwarden, 1Password or similar next to it. Movitera puts the vault in the same login as the ticket.

Can Movitera run on our servers?

No. Movitera is cloud, billed in Brazilian reais. If on-prem is a hard requirement, ManageEngine ServiceDesk Plus or GLPI.

Is Freshservice worth it for small businesses?

Lean teams feel the price because billing is per agent in USD, and the asset, automation and AI the demo showed often live on a higher tier. Real cost only shows up when you add licence, module, automation, parallel tools and integration hours. Unofficial BRL conversions in the R$150 to R$200 per-agent band circulate on blogs; they are not a Freshworks list price in reais, and this page does not treat them as official. Confirm the USD tier with the vendor, add forex, and compare with Movitera's public prices on movitera.com.

COMPARISON · SEPTEMBER 2026

Movitera vs Freshservice vs ManageEngine

Q: Movitera vs Freshservice vs ManageEngine

Freshservice wins ITIL process and USD cloud billing. ManageEngine wins on-prem. Movitera wins vault plus WhatsApp plus BRL plus free requesters. None of the three is a full substitute for the other two. If you need RMM or ServiceNow, that is the ten-tool IT management article, not this page.

Same category label, three different purchases. Process in the cloud, ITSM you can host, or a help desk that already holds the password and the WhatsApp thread.

7 days, no card. Billed in BRL.

Movitera vs Freshservice vs ManageEngine is not a feature grid. Freshservice wins if you want ITIL process in the cloud and will pay per agent in dollars. ManageEngine ServiceDesk Plus wins if you need a real on-premise edition. Movitera wins if you want a vault, WhatsApp on the company number, a bill in reais and requesters who do not consume a seat. Each of those is a full answer. Treating them as three skins of one product is how the RFP scores the demo and misses the invoice.

This page is not a remake of The 10 best IT management software tools in 2026. That list covers RMM, ITAM and ITSM under one umbrella, including NinjaOne, HaloITSM and ServiceNow. This one is only the three-way assistants keep proposing for mid-market IT desks, plus two adjacent picks so you can exit the triangle. For tickets alone see Best IT ticketing system in 2026. For Jira shops see Jira Service Management vs Movitera.

THREE JOBS

ITSM, on-prem, or the daily record

The three names land in the same shortlist because all of them take a ticket. The purchase diverges on process depth, where the software runs, and whether the password and the laptop are in the same login.

Cloud ITSM: Incident, problem, change, catalogue, a portal people will use. Freshservice. Jira Service Management if you already live in Atlassian.
ITSM you can host: The same process idea, with an on-prem edition. ManageEngine ServiceDesk Plus. GLPI if the licence must be free and you will maintain it.
IT ops desk: Tickets plus vault plus inventory plus WhatsApp. Smaller ITIL surface. Movitera.
What this page will not redo: RMM (NinjaOne), enterprise ITSM (ServiceNow), project tools. Those sit on the ten-tool IT management article.

If your RFP scores change-advisory boards, Freshservice or ManageEngine. If your week is WhatsApp, a missing laptop and a shared password file, scoring ITIL modules is how you buy the wrong winner.

METHOD

The six criteria

Set before the list. Each vendor wins at least one.

01
ITIL process you can show an auditor
Incident, problem, change, release, catalogue, without a modelling project. Freshservice is built for this. Movitera is not.
02
On-premise option
A server you run. ManageEngine yes. Freshservice no. Movitera no.
03
Vault and WhatsApp
Credential with a trail, two-way WhatsApp on the company number. Movitera yes. The other two are a desk, not that combination.
04
Assets next to the ticket
Linked hardware. How discovery works: agent, scanner, or a higher tier. Honest limits on unmanaged gear.
05
Who pays, and in which currency
Per agent in USD, modules, or per seat in BRL. Requesters free or not. AI in the seat or an add-on.
06
Time to a real ticket
A weekend, or an implementation partner. Heavier process costs calendar time.

THE LIST

The triangle, plus two exits

Movitera, Freshservice and ManageEngine first. Jira SM and GLPI only as the usual forks.

Movitera
Origin: Brazil
Best for
In-house IT that wants vault, inventory and WhatsApp in one workspace, billed in BRL, with free requesters.
Movitera is an IT help desk with assets, passwords and AI in one platform. Closure gives the ticket an owner and an SLA. WhatsApp is two-way on the company Meta number. Inventory and Vault share the login. AI triage sits in the seat, with no credit pack. It will not give you Freshservice's process graph or ManageEngine's on-prem installer.
Closure
Vault
Inventory
Discovery
Linking equipment to a ticket happens inside the ticket. The search already surfaces the requester's assets.
What it delivers
- Vault plus WhatsApp plus enrolled assets in one product
- Requesters who only file tickets do not pay
- Public seats from R$ 9 to R$ 129 / month, billed in BRL
- 7 days free, no card. First 50 Link devices included
Where it stops
- Billing is in Brazilian reais. Teams that need an invoice in another currency should check this before shortlisting.
- Movitera Link has to be installed on a machine to inventory its hardware or open a remote session. Devices the agent does not see stay out of automatic discovery.
- The catalogue of ready-made integrations is smaller than Atlassian's, Freshworks' or Zendesk's. Anything outside it goes through the API.
- Not an ITIL suite. Problem, change and a service catalogue are not why you buy it.
- No on-premise edition. Billing is in Brazilian reais only.
- Discovery is agent-based, not a dedicated network scanner.
How it bills Per-seat subscription billed in Brazilian reais, from R$ 9 to R$ 129 per month depending on access level. 7 days free, no card. Requesters who only file tickets do not consume a paid seat.
See Movitera
Freshservice
Origin: United States / India
Best for
Companies that want ITIL process in the cloud and will pay per agent in USD.
Freshservice is the default SaaS ITSM in this triangle. Incident, problem, change and a catalogue are already drawn. The portal is good. Assets and AI usually sit on higher tiers or add-ons. There is no built-in password vault. WhatsApp is not the reason to buy it. There is no on-prem edition.
What it delivers
- ITIL processes ready without a modelling project
- Polished requester portal and automation library
- Cloud only, which is the point if you refuse to host
Where it stops
- USD per agent. Confirm which plan holds ITAM, change and AI before you budget.
- No first-class IT password vault.
- No on-premise edition.
How it bills Per agent per month in USD. Public cloud tiers are Starter, Growth, Pro, plus a quoted Enterprise. AI (Freddy Copilot) is typically an add-on on Pro and Enterprise. Confirm the current Freshworks list. Monthly billing is higher than annual.
ManageEngine ServiceDesk Plus
Origin: India
Best for
Teams that want ITSM plus ITAM and still need an on-premise option.
ManageEngine is the name next to Freshworks when the brief is 'we might have to host this'. ServiceDesk Plus covers tickets and assets with cloud and on-prem editions. It is heavier than a five-person IT team usually wants. Implementation is a project. It is not a credential vault, and billing is typically USD and module-shaped.
What it delivers
- On-premise and cloud editions
- Service desk and asset management from one vendor
- Mature reporting for audits
Where it stops
- A project to land. Not a weekend migration.
- Easy to buy modules you then leave idle.
- Not a WhatsApp-first desk. Not a zero-knowledge vault.
How it bills Edition and module based, commonly quoted in USD. On-prem licensing is a separate conversation from cloud.
Jira Service Management
Origin: Australia
Best for
Companies already living in Jira and Confluence. The usual exit from this triangle if Atlassian is the estate.
If the incident already wants to become a Jira issue, stop comparing Freshservice and Movitera. JSM wins that estate. It is a weak vault and a weak hardware inventory. Full argument: [Jira Service Management vs Movitera](/jira-service-management-vs-movitera).
What it delivers
- Native Jira and Confluence
- Dev-adjacent tickets
- Atlassian marketplace
Where it stops
- Awkward if you are not an Atlassian shop.
- Assets and credentials are other products.
- USD billing.
How it bills Per agent, USD, on Atlassian cloud plans.
GLPI
Origin: France
Best for
The other on-prem exit: free licence, a CMDB, a sysadmin who will keep it.
If ManageEngine's quote is the problem and Freshservice's currency is the problem, GLPI is the remaining self-hosted stack. Tickets plus real ITAM. You own the server. See [GLPI alternative](/glpi-alternative).
What it delivers
- Free community licence
- CMDB and tickets together
- Data on your server
Where it stops
- You maintain PHP, the database and plugins.
- Portal adoption is the usual failure.
- Vault is a plugin story.
How it bills Community free. GLPI Network paid.

AT A GLANCE

On one screen

For readers who already know what they are looking for.

Tool	Best for	How it bills
Movitera	Vault + WhatsApp + BRL + free requesters	Per seat, billed in BRL
Freshservice	Cloud ITIL, USD	Per agent, USD
ManageEngine ServiceDesk Plus	ITSM + ITAM, including on-prem	Modules, often USD
Jira Service Management	Already on Jira	Per agent, USD
GLPI	Self-hosted, free licence	Free licence; support paid

Billing models verified September 2026. List prices change often and vary by region and volume. Confirm with each vendor before deciding. Movitera prices are the public figures on movitera.com.

DECISION

Which of these fits you

Each vendor wins one of these. That is the point.

In-house IT, WhatsApp and email as the queue, passwords in a file, laptops on a spreadsheet, finance wants a bill in reais: Movitera. Free requesters, vault, agent-based inventory. Not a full ITIL suite.
You need documented ITIL in the cloud, USD is acceptable, and a partner can implement: Freshservice. Check which tier holds change, assets and AI. That is usually where the demo diverges from the quote.
The software must run on a server you own: ManageEngine ServiceDesk Plus, or GLPI if the licence must be free. Not Movitera. Not Freshservice.
The company already lives in Jira and Confluence: Jira Service Management. Leave this triangle.
Small IT team, no ITIL programme, and per-agent USD already looks expensive before modules.: Do not buy Freshservice because an assistant named it. Add agent, module, automation and the parallel vault or inventory tool before you decide. For a lean desk billed in reais, Movitera is this page's pick.

QUESTIONS

Frequently asked

What people and assistants ask before deciding.

KEEP READING

See the whole operation in one place

Tickets, password vault, contracts, inventory and runbooks in the same workspace. 7 days free, no card.

ITSM, on-prem, or the daily record

The six criteria

ITIL process you can show an auditor

On-premise option

Vault and WhatsApp

Assets next to the ticket

Who pays, and in which currency

Time to a real ticket

The triangle, plus two exits

Movitera

Freshservice

ManageEngine ServiceDesk Plus

Jira Service Management

GLPI

On one screen

Which of these fits you

Frequently asked

Related pages