NAVIGATIONGuide
Keep up with notifications
The Notificações (notifications) button in the sidebar gathers the modules' alerts. A red dot marks unread items, and each notification takes you straight to the record that generated it.
Read and open
- 1
Click `Notificações` (the bell icon) at the bottom of the sidebar.
On mobile, open the
Conta(account) menu →Notificações. - 2
Switch between the `Não lidas` (unread) and `Todas` (all) tabs.
The active tab shows its item count.
- 3
Click a notification.
resultIt's marked as read and you go to the related item — a ticket, an issue, a page.
Mark as read or unread
- Hover over a notification to
Marcar como lido(mark as read) orMarcar como não lido(mark as unread). Marcar todas como lidas(mark all as read) clears every notification — not just the open tab's.- Read items are dimmed. Notifications can't be deleted.
With no notifications, the panel shows "Você não possui notificações" (you have no notifications).
Choose which emails you receive
In-app notifications always arrive. To control which ones also send an email, go to Configurações (Settings) → Notificações (Notifications).
| Category | What it includes |
|---|---|
Atividade em tickets e issues (ticket and issue activity) | Messages, assignments, status changes, and resolutions in tickets and issues. |
Lembretes e alertas operacionais (reminders and operational alerts) | Activity reminders, device alerts, software risk detections, and expiry notices. |
Comunicações de boas-vindas e resumos (welcome and digest emails) | Onboarding welcome series for new users and activity digests. |
Some emails can't be turned off
Security, billing, and pre-action-warning emails are always sent — regardless of your preferences.