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SECURITYGuide

Reset your password

Use the Forgot my password flow to change your password — both when you forgot it and when you want to update it. This is Movitera®'s password-change path.

Request the reset link

  1. 1

    On the sign-in screen, click `Forgot my password`.

    The Forgot your password? page opens. The link also appears on the second-factor step.

  2. 2

    Type your email and click `Send`.

    The response is the same whether or not an account exists with that email — a protection for your privacy.

    result
    "If that email is registered, we've sent a reset link."

Set the new password

  1. 1

    Open the link you received by email.

    The Reset password page opens.

  2. 2

    Fill in `Password` and `Confirm password`.

    At least 8 characters, with a letter, a number, and a special character — the page checks off each requirement as you type and confirms when the two fields match.

  3. 3

    Click `Reset password`.

    result
    "Password reset successfully." — you go back to the sign-in screen. Sign in with the new password.

The Profile's Trocar a senha card doesn't complete the change

The Trocar a senha (change password) card exists on the Profile page, but its Salvar (save) button stays disabled. To change your password, follow the steps on this page.

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