Sign in to your account

1. 1

   Open the sign-in page.

   The Sign in screen asks for your email and password.

2. 2

   Fill in the fields and click `Sign in`.

   With no second factor on the account, you go straight into the app. With a second factor, the verification opens next.

• "Invalid email or password." — check your details or reset the password through the Forgot my password link.
• "User is not active or email is not confirmed" — the account was never activated through the email link. See Troubleshooting.

If you have a passkey and the device supports it, Movitera® tries it on its own — the screen shows "Checking this device…" and then "Waiting for device…". Follow the system prompt (Touch ID, Face ID, or Windows Hello). If the attempt fails, use Try passkey again or choose another method:

• Use authenticator app instead — type the 6-digit code from your app. The form submits on its own when complete.
• Recovery code — type one of the codes you saved, in the XXXXX-XXXXX format. Each code works a single time; the link shows in parentheses how many remain.

Click your avatar at the bottom of the sidebar and then Log out. On mobile, the Sair (log out) button is in the Conta (account) menu at the top of the screen.