Connect WhatsApp to Closure
By the end of this guide, WhatsApp messages sent to your company number become Closure tickets. Authorization happens inside your own Meta account — Movitera® receives only the signup references, never your password or token.
Before you start
- You need to be a team administrator (
TEAM_ADMIN) with browser access to the company's Meta account. - Have a number the company controls, able to receive Meta's code by SMS or call, and not registered on anyone's personal or Business WhatsApp app.
- The active sender is billed as an additional seat on the subscription — pricing is shown on screen before you confirm.
Connect the number
- 1
Open `Configurações` (Settings) → `WhatsApp`.
The
Canal de WhatsApp(WhatsApp channel) card holds the signup. If a sender already exists, its state replaces the form — disconnect it before connecting another number. - 2
Choose which number to connect.
Número externo(external number) is a company number not purchased through Movitera. If the team already has Movitera® telephony,Número da telefonia(telephony number) reuses that number with automatic SMS verification. - 3
Fill in `Número de WhatsApp` (WhatsApp number) and `Nome de exibição` (display name).
Use the international format (e.g.
+5511999999999). The display name is what your customers will see — Meta reviews whether it represents the business, so use the real brand name. - 4
Check the confirmations and click `Conectar com a Meta` (Connect with Meta).
The three checkboxes are Meta's prerequisites. A Meta window opens for you to sign in to the company account, authorize the number, and complete verification.
resultNotice "Cadastro recebido. A conexão ficará ativa somente após a confirmação do provedor." (Signup received; the connection activates only after provider confirmation.)
Track the sender state
The Remetentes de WhatsApp (WhatsApp senders) card shows progress and refreshes on its own. There is at most one primary sender per team.
| State | What it means |
|---|---|
Registrando (registering) | The provider is creating the sender. |
Verificação necessária (verification needed) | Ownership of the number still needs confirmation — keep it able to receive the code. |
Em análise (under review) | Meta is reviewing the display name. |
Ativo (active) | Channel connected: incoming messages become tickets. |
Falhou (failed) | The signup did not complete — use Tentar novamente (retry) or Desconectar (disconnect) to free up a new signup. |
After activation
- Messages from numbers already linked to team users become tickets (or continue the same requester's open ticket).
- Messages from unknown numbers land in the Closure quarantine, where an agent links the number to a user or creates a new requester.
- In
Atendimento(Service desk) →Configurações(Settings), enableConfirmação automática no WhatsApp(WhatsApp auto-acknowledgment) to reply automatically when a ticket opens. - In the
Perfil comercial(business profile) card, set the image, description, and contact details shown on the number's profile. - In
Modelos de mensagem(message templates), submit templates for WhatsApp approval.
Replace or disconnect the number
Use Desconectar (disconnect) in the Remetentes de WhatsApp card. Billing is recalculated after the provider confirms removal, and a new signup is only unlocked once the sender reaches Desconectado (disconnected).
Messages are not received during the switch
Between disconnection and the new activation, messages sent to the number do not become tickets. Schedule the switch for a quiet window.