Track your tickets

1. 1

   Open `Meus chamados` in the Closure sidebar.

   The Meus tickets (My tickets) page opens in the grouped view.

2. 2

   Start with the pending-on-you groups.

   Aguardando minha aprovação (Waiting for my approval) and Aguardando minha resposta (Waiting for my reply) list the tickets stuck on you — clear those first.

3. 3

   Open a ticket to see the details.

   Click the ticket to open the panel with the description, the chat, the attachments, the due date, and the timeline.

Use the ticket's chat to answer questions and attach evidence — the whole conversation stays recorded on the ticket. While the solution is under review, the message field is disabled (Mensagens desativadas enquanto a solução estiver em análise — messages disabled while the solution is under review); after you approve the solution, the chat closes.

On newly opened tickets with a category, the Estimativa de resolução (Resolution estimate) banner shows a forecast for assignment and resolution based on similar tickets. It's a statistical estimate — the deadline that counts is the ticket's Prazo (Due date) field.

Click Seguir (Follow) inside a ticket to track it in Meus chamados and receive its updates. To leave, click Deixar de seguir (Unfollow). If someone mentions you with @ in the chat, you become a follower automatically.

The grouped view hides completed tickets with an approved solution. To find them:

• Switch to the Lista (List) view at the top of the page.
• Filter by Status = Concluído (Completed), or combine Categoria (Category), Ordenar (Sort), and the Buscar... (Search) field.