Fix Inventory issues

Cause: every asset needs a category, and a new team starts with none.

• Create a category in Categories and return to the form.
• Or, if the machine runs the Movitera Link agent, register the asset from the device — the flow offers to create the "Endpoints" category automatically.

Cause: your access is Usuário (User) — Gerenciador (Manager) actions (linking, revoking, importing, the risk policy, the Movitera Link settings) aren't shown to anyone else.

• Check what each level unlocks in Who can do what.
• Ask a team administrator to adjust Acesso ao Inventário (Inventory access) in Settings → Members.

Cause: the Movitera Link agent wasn't installed or connected on the machine — or the machine has been off or offline since it was connected.

• Install and connect the agent on the machine.
• Confirm the machine is on and has network access; the first signal appears in the Devices list shortly after.
• If the device's status is Revogado (Revoked), its access was invalidated — install and connect the agent again.

Cause: the file exceeds the limits, is in another format, or the match key was left unmapped.

• "O arquivo excede o limite de 5 MB." (the file exceeds the 5 MB limit) — split the spreadsheet; the limit is 5 MB and 1000 rows per import.
• "Formato não suportado. Envie um CSV ou XLSX." (unsupported format) — export the spreadsheet as CSV or XLSX.
• "A chave selecionada precisa estar mapeada." (the selected key must be mapped) — in the Mapping step, map the key's column (Etiqueta (assetTag) or Número de série (serialNumber)).
• Rows with errors are skipped during execution — use Baixar erros (CSV) (Download errors) in the preview to fix them.

Cause: the match key didn't match — if the spreadsheet identifies rows by serial number but the key was the tag (or the other way around), each row enters as a new asset.

• Re-import with the right key and the Atualizar linhas duplicadas (Update duplicate rows) strategy to consolidate.
• Or use Reverter importação (Revert import) on the import's detail — it deletes the created assets and undoes the updates. The revert can't be undone.

Cause: an asset with that tag already exists — common when registering from a device whose hostname produces a repeated tag.

• Use Personalizar etiqueta (Customize tag) in the registration dialog and enter another one.
• If the asset with that tag is the same machine, don't register again: use Vincular ativo existente… (Link existing asset) to tie the device to it.

Cause: you lack Operador remoto (Remote operator) access — a scope separate from Inventory access.

• Ask an administrator to set Controle remoto (Link) to Operador remoto (Remote operator) on your member profile.

Cause: the device is offline, or remote control is disabled for the team — it's off by default.

• Confirm in the Devices list that the device is online.
• Ask a Manager to turn on Permitir controle remoto dos dispositivos (Allow remote control of devices) in Movitera Link.

Cause: whoever is at the device declined the request, or nobody answered in 120 seconds — locked or unattended devices expire.

• Coordinate the access with the user first and use Tentar novamente (Try again) or Solicitar novamente (Request again).
• For machines with nobody around, consider Permitir sessões não assistidas (Allow unattended sessions) in the Movitera Link settings — a sensitive, audited setting.

Cause: installed-app collection is opt-in and turned off — the devices' Software tab, the risks, and the license reports depend on it.

• Open Movitera Link in the Inventory navigation and turn on Coletar inventário de aplicativos instalados (Collect installed app inventory).
• The Abrir configurações (Open settings) button on that screen currently leads to the Discovery page, not the settings — go straight through the navigation.
• The first list appears after each agent's next submission ("Aguardando primeiro inventário de software" — waiting for the first software inventory).

Cause: the Locations and Categories lists show only the root level — the children exist, but aren't displayed there.

• Find them through the command palette search, which covers every level.
• They also appear in the location and category selectors on forms.

Cause: there are more assignments than seats on the license, and the interface currently doesn't allow removing assignments or editing the license.

• Record another Ativa (Active) license for the same software with the additional seats — the Compliance tab adds up all active licenses per software.
• Confirm the recipient before each assignment to avoid overflowing again.

Cause: the agent hasn't collected that information yet, or the platform doesn't expose it — on Macs, TPM shows "Não esperado no macOS" (not expected on macOS). These are normal states, not errors.

• Wait for the agent's next inventory; the data appears once it's measured.

Cause: discovery is turned off, or no Movitera Link agent observes the device's subnet.

• Turn on Descoberta ativada (Discovery enabled) in Movitera Link; for active subnet probing, use the Ativo (Active) or Ambos (Both) mode.
• Confirm there's an agent on a machine in the same network.
• If the equipment won't get an agent, add it as an asset manually.